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Testimonials
We switched over to XWall and XWALLFilter some time ago after using Symantec Mail Security. Set up was simple and configuration out of the box stopped more spam than the previous product. Maintenance of our anti-spam system has gone from over an hour every day with many false positives, random unexplained false negatives and upset users to a few minutes every month with no false positives and no spam. Excellent solution for quarter the price - our users are delighted and the boss is happy.
-- Brian Beck, Director of I.T., The American Ireland Fund
Title Simply stated, our goal is an unexcelled customer experience. We strive for this by first producing a quality product, then, if needed, providing you with incomparable technical support. We think this generates a loyal client base, large and small, local and worldwide. If our support team can't find the answer and it involves our product, we will take the lead and work with other vendor support teams if needed until we do.

Our goal is to respond to support issues within one business day, however generally you will find us answering much more quickly.

For faster response, please follow the instructions below:
  1. Review the product documentation:

    Lakewood XWALLFilter for Exchange 2003 Installation Guide
    Lakewood XWALLFilter for Exchange 2007 Installation Guide
    Lakewood XWALLFilter for Exchange 2010 Installation Guide
    Lakewood XWALLFilter for Exchange 2013 Installation Guide
    Lakewood XWALLFilter for Exchange 2016 Installation Guide
    DataEnter XWall Installation Guide


  2. Please look through the appropriate FAQ by clicking on the category below:

    XWALLFilter
    XWall

  3. If you still can't find an answer to your issue, submit your issue, along with your basic configuration information, to our technical support staff.

    Click here to place your support request.


  4. We offer telephone support if this is urgent or can't be solved through email, however we would appreciate it if you would first attempt to resolve any matters via email and contact you by phone after receiving your technical support request.

  5. If you would like to contact us via telephone, please call +1-360-382-7260
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